FAQs

Prospective residents must have a minimum credit score of 640, a monthly income equivalent to 2.75x the monthly rent, and no felonies. 

If the credit requirement or income requirement are not met, we do have the option for co-signers. Please reach out to us at leasing@h2realestate.com so we can work with you! 

• $75 non-refundable application fee for each resident 
• Once approved, the following must be paid prior to moving in: 
• $350 non-refundable administration fee
• $600 refundable security deposit

First Month’s Charges – in full or pro-rated based on the move-in date:

• Charges include rent, a $5 pest control fee, $15-$25 trash fee, and $15 pet rent, if applicable (monthly)
• $15 Building Protection Fee (monthly)
• $300 non-refundable pet fee, if applicable (one-time fee) 
• $12 Building Protection Fee (monthly)

Yes! We understand that pets are a part of your family. There are no breed restrictions for cats or dogs. If you have an exotic or special animal (rabbits, monkeys, ferrets) please let your leasing agent know so we can accommodate you. 

7-month to 11-month leases are available at a $75 additional monthly fee.

For new and renewing residents, this fee replaces our requirement of Landlord Liability Insurance and is required for all residents. 

While the Protection Fee does not cover the renter's personal items in case of an incident, it does protect the renter from paying for the damage that they could have caused by fire, flooding, or otherwise. 

If the renter is interested in having his or her personal items covered by the renter's insurance, we suggest that they acquire a Personal Liability Insurance policy with their insurer of choice. 

Once you have signed the lease,and paid applicable fees along with the first month’s rent you will receive a “welcome email” that provides information specific to your apartment home. 

This email will give you specific instructions regarding your utilities, which must be set up prior to move-in. A time will be set for your move-in appointment where you will walk through the unit, receive your keys, provide utility confirmation, and sign any pending paperwork.

You are responsible for facilitating set up and paying for any utilities that are not included in your rent. Electricity is provided by Alabama Power. Internet/Cable service is provided by Spectrum. Water/Sewer providers will vary by location. If natural gas service is required in your community, it will be provided through Spire. 

As part of your Welcome Email, specific instructions will be provided to you regarding the utilities and the providers that you will need to contact to set up service. This must take place before you move into your new apartment home. Be sure to contact the utility companies as soon as possible to avoid interruptions to your service. 

Useful Utility Contact Information: 

Alabama Power - Online at Start Service - Alabama Power (southerncompany.com) or by Calling (800) 245-2244

Birmingham Water Works - Online at Birmingham Water Works | We Work For YOU! (bwwb.org) or by calling (205) 244-4000

Spectrum – (888) 406-7063

Spire Energy – Online at www.spireenergy.com/turn-my-gas-onoff or by calling (800) 292-4008

Go to the USPS Change of Address Website and complete the process online.

In most instances, yes, but you must obtain written consent from your property manager. Remember, management must be able to access your unit for any reason, with proper notice. 

Resident shall not alter, add, or re-key any locks to the premises without management’s prior written consent.

Resident may not paint or wallpaper without prior written consent of management.

Yes, residents are permitted to hang certain items on their walls, including art, pictures, shelves, and TV mounts. 

Be sure to use the appropriate tools, like a stud finder, when hanging items to make sure they secure to the wall properly. Remember, the apartment must be returned to its original condition prior to moving out.

Resident agrees not to place furniture, flowers, bicycles, motorcycles, flags, banners, or any personal effects outside of the leased premises. This includes entryways, sidewalks, common hallways and courtyards.

Grills of any kind or any other open-flame cooking devices are prohibited to be stored or operated in or around the premises.

Rent is due in advance of, on or before the first day of every month. A $100 late fee will apply to payments made after the 3rd day of the month.

 Please refer to your lease for full details, preferred methods are ACH Bank Transfer, Electronic Funds Transfer, Debit or Credit Card (processing fees apply). All of these methods can be set up in your Resident Online Portal.

Yes, you can set up automatic recurring monthly payments in the Resident Online Portal.

You will be emailed and texted a link to your Appfolio Resident Online Portal at lease signing. The link will guide you through the process.

The portal is used for electronic lease and lease renewal signing, online rent payments, maintenance requests, updating your renter’s insurance, and more. 

You can access important documents including your executed lease and lease renewals. If a document has been shared with the property or your unit, you can access it here as well.

Yes, you can download the “Online Portal by Appfolio” for iPhones via the App Store or Androids via Google Play.