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Maintenance

Please submit your maintenance request using your tenant portal.

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Resident Responsibilities

Residents are responsible for basic maintenance. 

  • Examples include, but are not limited to, the following:

    • Replacement of lightbulbs, batteries, and HVAC filter replacements. We recommend replacing the HVAC filter once every 3 months. 
    • De-clogging simple drain clogs and toilets. As a reminder, you should never put any grease down kitchen drains. Just like many of our properties, our pipes are also historic. Please be gentle with our sensitive pipes, as flushing anything other than toilet paper can cause major plumbing issues, such as sewer backup into your apartment. 
    • Please do not ever flush feminine hygiene products, makeup wipes, paper towels, adult or infant wipes (even if it says flushable), diapers, or cleaning wipes.

General Maintenance Requests
(H2 Responsibilities)

All standard maintenance requests should be submitted via the Resident Online Portal. This is the preferred method for non-emergency requests and will result in the quickest response.

  • Keep the following in mind when submitting maintenance requests:

    Keep the following in mind when submitting maintenance requests:

    • Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible. 
    • Indicate whether or not pets will be home and how they will be secured.
    • Disable any alarms for the apartment while the maintenance is being performed.

Emergency Maintenance Requests

  • For emergency maintenance requests, see below for who to contact depending on the type of emergency:

    • In the event of a maintenance emergency, such as a heavy water leak in the unit, heat going out in the middle of winter, or a similar situation, please call the 24/7 emergency maintenance line at (205) 548-8853.
    • For Air Conditioning issues to be considered an emergency, the temperature inside of the apartment must exceed 90 degrees. Otherwise, submit a normal maintenance request.
    • In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able to do so, please notify us by contacting the 24/7 emergency line at (205) 548-8853 via phone call or text.
    • If you smell gas or notice a damaged gas line, leave the area immediately and contact the Spire Energy Emergency Line at 800-292-4008.  As soon as you are reasonably able to do so, please notify management by contacting the 24/7 emergency line at (205) 548-8853  via phone call or text.

What to Do When Locked Out:

If you are locked out, it is your responsibility to get back into the apartment.

  • Keep the following in mind when submitting maintenance requests:

    In the event of a lockout during business hours, please submit a request through your Resident Online Portal. A $75 fee will be assessed at the time of service.  


    If the lockout occurs outside of business hours or H2 is unable to provide access to the apartment for any reason, you must hire a reputable locksmith to regain access and are solely responsible for any fees due to the locksmith. You will also be responsible for all fees or charges related to new locks or keys if the lock to the apartment requires changes due to negligence or loss thereof.


    Here are a few local locksmiths:

Parking Policy and Unauthorized Towing: 

Residents are assigned parking passes at move-in for their community parking lot, if off-street parking is available at the property. Parking Passes must be visible in your vehicle at all times!Most of our community parking lots are small and can only accommodate current residents, therefore no guest passes are available. Please advise any guests to your home that they cannot park in your community’s parking lot and direct them to on-street parking. 


All H2 property parking lots are monitored at random and any unauthorized vehicle will be subject to towing at any time. 

If your or a guest’s unauthorized or illegally parked vehicle is towed, all fees are the responsibility of the vehicle owner. Towing fees are NOT reimbursable under any circumstances.

 Please note, a vehicle is unauthorized or illegally parked if it: 

(a) has a flat tire or other condition rendering it inoperable; or

(b) is on jacks, blocks or has wheel(s) missing; or

(c) has no current license; or

(d) takes up more than one parking space; or

(e) belongs to a resident or occupant who has surrendered or abandoned the apartment; or

(f) is parked in a marked handicap space without the legally required handicap insignia; or

(g) is parked in space marked for manager, or staff; or

(h) blocks another vehicle from exiting; or

(i) is parked in a fire lane or designated “no parking” area; or

(j) is parked on the grass, sidewalk, or patio; or

(k) blocks garbage trucks from access to a dumpster; or

(l) parking decal/tag not visible.

If your parking pass becomes damaged or is no longer usable, please contact us to return the pass and receive a new one at no cost. Lost parking passes are replaceable, with a $50 fee to the resident.

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